Thomas Cook Voyages
We are 100% satisfied byTexteo: Using the web application is very easy and our customers are happy to receive text messages that are relevant and personalized.
Betty Seroussi - Agencies Manager
Objective
Thomas Cook Travel wishes to use SMS to reinforce direct communication relationship and reinforce loyalty of its customers: thank yous after a trip purchase, wishes for good trip, information on account balaneceor exclusive offers ...
Solution
Thomas Cook Travel has chosen Digitaleo's Texteo which allows them to integrate their own custom text templates. Texteo also gives them the flexibility to integrate SMS promotional campaigns, with the same responsiveness and personalization of content.
Result
A fully customized loyalty program, responsive and interactive. Thanks to SMS, customers are kept informed in real time regardless of where they are or how soon theiy departure date is.
