Citroën Auto Service Creusois
Digitaleo's solutions are accessible for everyone, reliable and secure. We get detailed reports that allow us to monitor both our budget and our customers' feedback.
M. Philippe Juigné - After-sales manager
Objective
Citroen recomends the use of "Creative Technology" tools to improve quality of service and productivity. SMS platforms meet this objective and the needs of our dealerships.
Solution
With TEXTEO, customers receive real-time SMS informing them of the work done on their vehicle, current promotions of the dealership and possible release of new vehicles. It is a real tool for providing information and increasing customer loyalty.
SATISFEO allows dealers to identify in real time customers dissatisfied with follow-up after work, or follow-up after delivery. The tool helps outlets to improve their customer relations, adapting to the precise requirements.
Result
Whichever the tool used, Texteo for sending SMS, or Satisfeo for satisfaction surveys, a close relationship develops between the point of sale and the customer, to convey a quality service, which strengthens brand image. Today, 85 Citroën dealerships use Satisfeo everyday.
